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Adele Thibert – Sole Proprietorship

Freelance tour guide in Le Havre

National tour guide card N° GC 2376001 P

06 45 66 28 54

petitsecretsdenormandie@gmail.com

www.petitssecretsdenormandie.com 

 

General Conditions of Sale 

 

PREAMBLE: The General Conditions of Sale below apply to the sale of guided tour services, carried out by Mrs. Adèle Thibert – Individual company. 

The individual company Petits Secrets de Normandie, Adèle Thibert – Guide-lecturer, located at 58, rue Guillemard, 76600, Le Havre, is registered under SIRET number 899 767 065 00019. The client declares to have taken note of the following provisions before ordering the products. The placing of an order implies on the part of the customer the full and complete acceptance of these general conditions of sale, as well as the full legal capacity allowing him to commit himself under these general conditions of sale. These general conditions of sale may be modified at any time subject to these modifications appearing on the site www.petitssecretsdenormandie.com. The general conditions are accessible at any time on the site www.petitssecretsdenormandie.com, and can be communicated at the Customer's request. 

 

ARTICLE 1: ORDER AND RESERVATION 

 

The reservation of the guided tour is made by telephone (0645662854), by email (petitssecretsdenormandie@gmail.com), or via the quote request form available on the site at the following address: https://www.petitssecretsdenormandie .com/get-a-quote. The quote request form does not commit the guide for any service, it is a simple quote request. Following a reservation request, Adèle Thibert undertakes to send the Customer a detailed estimate by email, within 48 hours of receipt of the request. The quote is valid for 30 days, subject to the availability of the guide upon receipt of the signed quote. The service is only confirmed after receipt of the estimate dated and signed by the Customer, bearing the mention "Good for agreement" as well as full payment of the amount of the service.

 

ARTICLE 2: PRICES 

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The price proposed in the quote only includes the guided tour service, unless otherwise stated in the quote. Only the services indicated in the description of the estimate are included. The prices can be modified at any time, but the services will always be invoiced on the basis of the established estimate. The information relating to the prices indicated on the site www.petitssecretsdenormandie.com are only given as an indication. Prices are expressed in Euros. 

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ARTICLE 3: TERMS OF PAYMENT 

 

3.1. Tailor-made reservations for groups

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Payment can be made by check, payable to Adèle Thibert, by bank transfer, or in cash. In the event of payment by bank check, it must be issued by a bank domiciled in metropolitan France, and sent by post, in an envelope stamped at the current rate to: Adèle Thibert, 58, rue Guillemard, 76600 Le Havre. Adèle Thibert is not responsible for the non-receipt of checks sent by simple mail. Payment for the visit must be made in one go and in full, no later than 7 days before the start date of the service. The payment of a service always gives rise to the delivery of an invoice to the Customer by Adèle Thibert. Upon receipt of payment, Adèle Thibert sends a confirmation email summarizing all the information necessary for the proper conduct of the guided tour. Adèle Thibert will not be required to perform the guided tour service if payment for the visit has not been made in full according to the conditions indicated above. Exceptionally, in the event of a reservation request for a visit taking place within less than 7 days, payment can be made on site, by check or cash. The completion of the visit is always subject to receipt of the signed estimate and acceptance of the conditions of sale. 

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3.2. Special case: Reservations for individuals

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Some guided tours are scheduled on specific dates and times, which can be consulted via a calendar called “Agenda” on the website petitssecretsdenormandie.com.

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These scheduled guided tours for individuals and/or groups are by reservation only. If no reservation is made 24 hours before the scheduled date of this type of visit, this visit will not take place. Payment can be made by check, payable to Adèle Thibert, by bank transfer, or in cash. In the event of payment by bank check, it must be issued by a bank domiciled in metropolitan France, and sent by post, in an envelope stamped at the current rate to: Adèle Thibert, 58, rue Guillemard, 76600 Le Havre. Adèle Thibert is not responsible for the non-receipt of checks sent by simple mail. Payment for the visit must be made at once and in full, within 7 days preceding the service until the same day. Exceptionally, in the case of these visits scheduled on the agenda, payment can be made on site, by check or cash. The realization of the visit is always subject to the acceptance of the conditions of sale. Adèle Thibert will not be required to perform the guided tour service if payment for the visit has not been made in full according to the conditions indicated above. 

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These visits take place with a minimum of 8 paying people registered. Below this number, the visit will not take place and will be removed from the program. The Customer will be fully reimbursed.

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It remains the customer's responsibility to keep informed of the good performance or not of a visit planned in the program by his own means (telephone, e-mail) with Adèle Thibert when he wishes to register. Also, the programming calendar of the petitsecretsdenormandie.com website is updated and allows the customer to be informed in real time of the number of registered visitors to one of these visits.

Under no circumstances will the guide go on site if there has been no prior reservation(s) for a guided tour mentioned in the “Agenda” tab.

 

The meeting point for the departure of all guided tours is at the place indicated in the tour guide on the website petitssecretsdenormandie.com.

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The departure time of the guided tour will be strictly observed. It is advisable to arrive 15 minutes before the start time of the chosen visit, in particular to pay for the service on site if necessary.

 

A maximum of 35 people (with a tolerance of one to two additional people) is imposed by Adèle Thibert for the comfort and quality of listening and movement during the visit.

If the number of 35 people is reached via reservations for a guided tour, it will be mentioned as "Sold out" on the date provided in the calendar on the "Agenda" page.

 

ARTICLE 4: CANCELLATION AND REFUND CONDITIONS 

 

In the event of cancellation of the service by the customer after the confirmation of the reservation and the signature of the estimate, the conditions of reimbursement are as follows:  

 

  • Cancellation made more than 30 calendar days before the start of the service: the order will be refunded in full.

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  • Cancellation made between 30 and 15 calendar days before the start of the service: the order will be refunded up to 70%.

 

  • Cancellation made between 14 and 7 calendar days before the start of the service: the order will be refunded up to 50%.

 

  • Cancellation made less than 7 calendar days before the start of the service: the order will be fully due and no refund will be possible. 

 

Reimbursement will be made by bank transfer within 7 days after receipt of the request, and after transmission of his bank information by the Customer. 

 

In the event of cancellation of the service by the guide, Adèle Thibert undertakes to reimburse the service in full, or to propose a postponement of the visit to a later date. If it is impossible to carry out the visit, for a reason not attributable to the guide (closure of a site due to weather conditions, strikes in the museum or site visited, exceptional closure, etc.), solutions will be considered in the event per case: reimbursement (partial or total), postponement of the visit or change of the initial visit. No compensation may be claimed by the Customer for harmful non-performance. 

 

ARTICLE 5: CONDITIONS OF VISIT 

 

The guide agrees to be present on the date, at the time and at the meeting point defined when booking. The customer must make sure to be present on the date, at the time, and at the meeting point defined for the departure of the visit. If the client is late, the guide agrees to remain waiting for the client for a maximum of 30 minutes after the agreed time. The duration of the visit cannot be extended in the event of the client's delay. In case of no-show of the customer, and without news from him 30 minutes after the scheduled start of the visit, the visit will be canceled, and no refund will be possible. Visits are maintained in case of rain. In the event of interruption of the service due to the customer or his representative (group leader), the service will be due in full. If the guide is expected to intervene during the journey, the group vehicle must have a microphone.

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ARTICLE 6: CONDITIONS OF USE OF GIFT CARDS 

 

The gift card is sent in PDF format by email, within 48 hours of receipt of payment for the gift card. The gift card is valid for 12 months from the date of payment. The expiry date is indicated on the gift card. The gift card can only be used once, for a single guided tour. Recipients of the gift card must provide the gift card number when booking the date of the service. No exchange or refund of gift card will be possible. 

 

ARTICLE 7: CONTENT AND CREDITS 

 

Adèle Thibert is only responsible for the content of the pages she publishes. The texts and photographs illustrating the description of each visit are non-contractual, and could not engage the responsibility of Adèle Thibert in any capacity and in any way whatsoever. Any reproduction, representation or use, in whole or in part, of the elements constituting this site, is prohibited without the prior agreement of the publication manager. Failure to comply with this prohibition constitutes counterfeiting and would immediately engage the civil and criminal liability of the counterfeiter. The content of the site may contain technical inaccuracies or omissions. Adèle Thibert declines all responsibility for the use that may be made of the information disseminated on its site. It cannot, under any circumstances, be held liable for any damage that may result from the use and interpretation of the information contained on the site. Adèle Thibert disclaims all responsibility for links created by other websites to its own site. This does not in any way imply that it endorses these sites or that it approves of their content. Links to other websites are provided for informational purposes only. For any suggestion, remark or technical anomaly noted on the site, contact Adèle Thibert at the addresspetitsecretsdenormandie@gmail.com.

 

ARTICLE 8: LIABILITY 

 

The services offered by Adèle Thibert comply with the French legislation in force. In the event of a dispute, the French courts will have sole jurisdiction. During the visit, the participants are under their own civil responsibility. Adèle Thibert cannot be held liable, in particular in the event of:  

  • Theft or loss of objects or valuables belonging to the Customer or participants  

  • Bodily or material accident suffered by the Customer or the participants during the service  

  • Damages, direct or indirect, and of any nature whatsoever, that the Customer or the participants may cause, against other participants  

  • Damage caused by the Customer or the participants, in the museums or sites visited. 

 

ARTICLE 9: CONFIDENTIALITY 

 

Photos and videos may be taken during visits, in compliance with the rules set by each museum. In the event that these photos and videos are posted on the Internet, the agreement of all the persons photographed must have been obtained beforehand. No sound or video recording of the visit is allowed. 

 

ARTICLE 10: PERSONAL INFORMATION 

 

Adèle Thibert undertakes not to disclose to third parties the data communicated by the Client. The data collected is only the data strictly necessary for the proper processing of reservations. Pursuant to Law No. 78-17 of January 6, 1978, the customer has a right of access to information concerning him. On request, they can be communicated to him and, in the event of an error or modification, be rectified or deleted. 

 

ARTICLE 11: CONSUMER MEDIATION 

 

In accordance with Articles L.616-1 and R.616-1 of the Consumer Code, Adèle Thibert has set up a consumer mediation system. The chosen mediation entity is: CNPM - MEDIATION - CONSUMPTION. In the event of a dispute, you can file your complaint on its website: http://cnpm-mediation-consommation.eu or by post by writing to CNPM - MEDIATION - CONSUMPTION - 27 Avenue de la Liberation 42400 SAINT-CHAMOND._cc781905- 5cde-3194-bb3b-136bad5cf58d_

 

The General Conditions of Sale above were updated on July 13, 2022.

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